Terms & Conditions

Lokengo Laundry Locker Services

These Terms & Conditions ("Terms") govern the use of services provided by Lokengo ("Lokengo", "Company", "we", "our", or "us"), including its website, mobile application, smart locker systems, pickup/drop services, customer support channels, and related laundry processing services.

By accessing, registering for, or using Lokengo services, the customer ("User", "Customer", "you", or "your") agrees to be legally bound by these Terms.

1. Eligibility

Users must be legally competent to enter into binding contracts under applicable Indian laws.

By using Lokengo services, you confirm that:

• You are at least 18 years old or using the service under parental/legal guardian supervision.
• The garments deposited belong to you or you are authorized to submit them for service.
• You agree to comply with all locker usage and payment requirements.

2. Nature of Services

Lokengo provides technology-enabled laundry and garment care services through PIN-enabled smart lockers located at designated premises.

Services may include:

• Wash & Fold
• Wash & Iron
• Dry Cleaning
• Steam Ironing
• Shoe Cleaning
• Premium Fabric Care
• Express Services
• Other related garment-care services introduced periodically

Lokengo may subcontract washing, dry-cleaning, logistics, or garment handling operations to authorized third-party processing partners.

3. Smart Locker System

3.1 Garment Drop-Off

Users may deposit garments into designated Lokengo lockers using a secure PIN, OTP, QR code, mobile app authorization, or other approved access method.

Once the locker is locked and the order is submitted:

• The submission shall be deemed final.
• Users acknowledge that Lokengo may process garments based on declared service selection and garment condition.
• Lokengo reserves the right to reject or reclassify garments if found unsuitable for the selected service.

3.2 Pickup Authorization

Processed garments shall be returned to the designated locker and Users shall receive a notification with pickup instructions.

Locker unlock access shall only be provided after:

• Successful payment confirmation, and
• Compliance with applicable dues, penalties, or outstanding charges.

Users are solely responsible for maintaining confidentiality of locker access PINs, OTPs, or credentials.

Lokengo shall not be liable for unauthorized access resulting from User negligence, sharing of credentials, compromised devices, or third-party misuse.

4. User Responsibilities

Users agree to:

• Provide accurate personal and contact information.
• Carefully inspect garments before submission.
• Remove all valuables and prohibited materials.
• Verify garments upon pickup.
• Collect garments within prescribed timelines.
• Maintain confidentiality of locker credentials.
• Comply with all instructions issued by Lokengo.

Users shall remain fully liable for all items deposited into lockers under their account.

5. Prohibited Articles

Users shall not deposit:

• Cash or currency
• Jewelry or valuables
• Electronic devices
• Identity documents
• Illegal or controlled substances
• Hazardous, toxic, combustible, or flammable materials
• Biological waste
• Wet garments causing contamination or odor
• Firearms, sharp objects, or dangerous materials
• Heavily infested or contaminated garments
• Items capable of damaging lockers, machinery, or other customer garments

Lokengo reserves the right to:

• Refuse service,
• Open lockers for safety/security reasons,
• Dispose of hazardous items,
• Notify law enforcement authorities where required.

Any damage, contamination, operational interruption, or loss caused by prohibited items shall be recoverable from the User.

6. Garment Condition & Processing Risks

Users acknowledge that garment processing carries inherent risks depending upon:

• Fabric quality
• Age of garment
• Prior wear and tear
• Manufacturer defects
• Color fastness
• Hidden damage
• Improper stitching
• Chemical sensitivity

Lokengo shall not be liable for:

• Shrinkage
• Color fading or bleeding
• Texture changes
• Loose embellishments
• Button loss
• Fabric weakening
• Elastic deterioration
• Damage arising from ordinary cleaning processes
• Manufacturer defects or pre-existing damage

Users are responsible for disclosing special care requirements before processing.

Lokengo may decline to process garments considered unsafe, unstable, excessively damaged, or high-risk.

7. Valuables & Pocket Contents

Lokengo shall not be responsible for:

• Cash
• Jewelry
• Watches
• Mobile phones
• Earbuds
• Storage devices
• Documents
• Keys
• Cosmetics
• Personal items
• Medication
• Any item left in pockets or garment compartments

Users waive all claims relating to such items.

Lokengo may, at its sole discretion, attempt to return discovered items without assuming any legal obligation or liability.

8. Pricing & Billing

Service pricing may vary based on:

• Garment type
• Fabric category
• Service level
• Stains
• Weight
• Quantity
• Urgency
• Special handling requirements

Lokengo reserves the right to:

• Revise pricing without prior notice,
• Reclassify garments after inspection,
• Charge additional fees for heavily stained, oversized, premium, or specialty garments.

Taxes and applicable government levies shall be charged additionally wherever applicable.

9. Payments

Payment must be completed before garment pickup access is granted.

Accepted payment methods may include:

• UPI
• Debit/Credit Cards
• Net Banking
• Wallets
• Approved digital payment gateways

Lokengo shall not be responsible for:

• Banking failures,
• Gateway downtime,
• Delayed payment confirmations,
• Third-party transaction failures.

Outstanding dues may result in suspension of services or denial of locker access.

10. Turnaround Time

Estimated timelines are indicative only and not guaranteed.

Delays may occur due to:

• Weather conditions
• Equipment failures
• Power interruptions
• Operational overload
• Public holidays
• Vendor delays
• Force majeure events
• Logistics disruptions
• Technical failures

Lokengo shall not be liable for losses arising from delayed delivery.

11. Pickup Deadline & Penalty Clause

11.1 Mandatory Pickup Window

Users must collect garments within 48 hours (2 days) from the time Lokengo notifies the User that garments are ready for pickup.

11.2 Late Pickup Charges

If garments remain uncollected after 48 hours:

• Storage charges may apply on a per-day basis.
• Additional locker occupation charges may apply.
• Lokengo reserves the right to relocate garments from lockers to storage facilities without prior notice.

Current penalty charges may be revised periodically and communicated through the application, website, or support channels.

11.3 Risk Transfer

After expiry of the 48-hour pickup window:

• Garments may be shifted, handled, or stored externally at User risk.
• Lokengo shall not be liable for wrinkles, odor, compression marks, or deterioration resulting from delayed collection.

11.4 Abandoned Garments

Garments unclaimed for more than 30 days from notification date shall be deemed abandoned.

Lokengo reserves the right, without further liability, to:

• Dispose of garments,
• Donate garments,
• Sell garments for recovery of dues/storage costs,
• Recycle garments,
• Permanently disable related User accounts.

Users irrevocably waive claims over abandoned garments.

12. Locker Malfunction & Technical Issues

Lokengo shall not be liable for losses arising from:

• Smart locker malfunction
• PIN delivery failure
• OTP delays
• Mobile network issues
• App downtime
• SMS failures
• Internet interruptions
• Power failures
• Unauthorized third-party access

Lokengo may forcibly open lockers where operationally necessary.

13. Order Verification & Complaint Resolution

Users must inspect garments immediately upon pickup.

All complaints relating to:

• Missing garments
• Incorrect orders
• Service quality
• Damages
• Stains
• Billing disputes

must be reported within 24 hours of pickup.

Claims submitted after this period may be rejected without review.

Lokengo reserves exclusive discretion in determining validity of claims.

14. Limitation of Liability

To the maximum extent permitted by law, Lokengo's aggregate liability shall not exceed the lesser of:

• Five (5) times the service charge for the affected garment, or
• INR 2,000 per garment.

Lokengo shall not be liable for:

• Indirect damages
• Emotional distress
• Consequential losses
• Business interruption
• Loss of profits
• Event cancellations
• Sentimental value
• Third-party claims

Compensation determinations shall consider garment age, condition, depreciation, market value, and documented proof of ownership.

15. Indemnification

Users agree to indemnify and hold harmless Lokengo, its founders, employees, affiliates, vendors, contractors, and partners against all claims, liabilities, damages, penalties, expenses, and legal costs arising from:

• Violation of these Terms,
• Deposit of prohibited items,
• Third-party claims,
• Locker misuse,
• Fraudulent activity,
• Illegal conduct,
• Damage caused to lockers or operations.

16. Suspension & Termination

Lokengo may suspend or terminate User access without notice for:

• Fraudulent activity
• Non-payment
• Abuse of staff
• Repeated violations
• Illegal conduct
• Misuse of lockers
• Security concerns

Lokengo reserves the right to refuse service to any User at its sole discretion.

17. Intellectual Property

All trademarks, branding, locker technology, logos, website content, software, and service materials belong exclusively to Lokengo.

Unauthorized reproduction or misuse is prohibited.

18. Force Majeure

Lokengo shall not be liable for delays or failures caused by events beyond reasonable control, including:

• Natural disasters
• Floods
• Fire
• Pandemics
• Government restrictions
• Strikes
• Civil unrest
• Cyberattacks
• Utility failures

19. Privacy

Use of Lokengo services is also governed by the Lokengo Privacy Policy.

By using the service, Users consent to collection, processing, storage, and use of data as described therein.

20. Amendments

Lokengo may modify these Terms at any time without prior notice.

Updated Terms shall become effective upon publication on official platforms.

Continued use of services constitutes acceptance of revised Terms.

21. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of courts located in Pune.