Last updated: May 27, 2026
These Terms & Conditions ("Terms") govern the use of services provided by Lokengo ("Lokengo", "Company", "we", "our", or "us"), including its website, mobile application, smart locker systems, pickup/drop services, customer support channels, and related laundry processing services.
By accessing, registering for, or using Lokengo services, the customer ("User", "Customer", "you", or "your") agrees to be legally bound by these Terms.
Users must be legally competent to enter into binding contracts under applicable Indian laws.
By using Lokengo services, you confirm that:
Lokengo provides technology-enabled laundry and garment care services through PIN-enabled smart lockers located at designated premises.
Services may include:
Lokengo may subcontract washing, dry-cleaning, logistics, or garment handling operations to authorized third-party processing partners.
Users may deposit garments into designated Lokengo lockers using a secure PIN, OTP, QR code, mobile app authorization, or other approved access method.
Once the locker is locked and the order is submitted:
Processed garments shall be returned to the designated locker and Users shall receive a notification with pickup instructions.
Locker unlock access shall only be provided after:
Users are solely responsible for maintaining confidentiality of locker access PINs, OTPs, or credentials.
Lokengo shall not be liable for unauthorized access resulting from User negligence, sharing of credentials, compromised devices, or third-party misuse.
Users agree to:
Users shall remain fully liable for all items deposited into lockers under their account.
Users shall not deposit:
Lokengo reserves the right to:
Any damage, contamination, operational interruption, or loss caused by prohibited items shall be recoverable from the User.
Users acknowledge that garment processing carries inherent risks depending upon:
Lokengo shall not be liable for:
Users are responsible for disclosing special care requirements before processing.
Lokengo may decline to process garments considered unsafe, unstable, excessively damaged, or high-risk.
Lokengo shall not be responsible for:
Users waive all claims relating to such items.
Lokengo may, at its sole discretion, attempt to return discovered items without assuming any legal obligation or liability.
Service pricing may vary based on:
Lokengo reserves the right to:
Taxes and applicable government levies shall be charged additionally wherever applicable.
Payment must be completed before garment pickup access is granted.
Accepted payment methods may include:
Lokengo shall not be responsible for:
Outstanding dues may result in suspension of services or denial of locker access.
Estimated timelines are indicative only and not guaranteed.
Delays may occur due to:
Lokengo shall not be liable for losses arising from delayed delivery.
Users must collect garments within 48 hours (2 days) from the time Lokengo notifies the User that garments are ready for pickup.
If garments remain uncollected after 48 hours:
Current penalty charges may be revised periodically and communicated through the application, website, or support channels.
After expiry of the 48-hour pickup window:
Garments unclaimed for more than 30 days from notification date shall be deemed abandoned.
Lokengo reserves the right, without further liability, to:
Users irrevocably waive claims over abandoned garments.
Lokengo shall not be liable for losses arising from:
Lokengo may forcibly open lockers where operationally necessary.
Users must inspect garments immediately upon pickup.
All complaints relating to:
must be reported within 24 hours of pickup.
Claims submitted after this period may be rejected without review.
Lokengo reserves exclusive discretion in determining validity of claims.
To the maximum extent permitted by law, Lokengo's aggregate liability shall not exceed the lesser of:
Lokengo shall not be liable for:
Compensation determinations shall consider garment age, condition, depreciation, market value, and documented proof of ownership.
Users agree to indemnify and hold harmless Lokengo, its founders, employees, affiliates, vendors, contractors, and partners against all claims, liabilities, damages, penalties, expenses, and legal costs arising from:
Lokengo may suspend or terminate User access without notice for:
Lokengo reserves the right to refuse service to any User at its sole discretion.
All trademarks, branding, locker technology, logos, website content, software, and service materials belong exclusively to Lokengo.
Unauthorized reproduction or misuse is prohibited.
Lokengo shall not be liable for delays or failures caused by events beyond reasonable control, including:
Use of Lokengo services is also governed by the Lokengo Privacy Policy.
By using the service, Users consent to collection, processing, storage, and use of data as described therein.
Lokengo may modify these Terms at any time without prior notice.
Updated Terms shall become effective upon publication on official platforms.
Continued use of services constitutes acceptance of revised Terms.
These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts located in Pune.